Homeowners First. No Excuses..

East Hook Heating & Gas is a small, accountable shop. We don’t play games with rentals, scare tactics, or “today-only” upsells. We build clean, code-tight installs we’d put in our own homes—then we stand behind them.

We won’t be the cheapest bid. That’s on purpose. Cheapest usually means rushed labour, cut corners, or a system sized by guesswork. We price for craftsmanship, proper materials, and work we’ll be proud to warranty.

Why East Hook

  • Beautiful, tidy installs — straight lines, level venting, proper supports. If it looks right, it usually is right.

  • Code & permit driven — gas line sizing, venting clearances, drains, electrical—done to Ontario code and manufacturer specs.

  • Right-sized equipment — we don’t “oversize and hope.” We match your home, ductwork, and gas supply.

  • Transparent pricing — scope, materials, and any extras are spelled out before we touch a tool.

  • We show our work — pressure tests, combustion numbers, photos, and a walkthrough when we’re done.

  • Real warranty support — you call, we answer. No call-center runaround.

Not the Big-Box Way

We’re not here to slag names; we’re here to protect homeowners. The big corporate model often looks like this:

  • Quotas & commissions drive the visit, not your actual needs.

  • Rental contracts that lock you in for years for something you could simply own.

  • Subcontracted installs where the salesperson vanishes after the sale.

  • “Free” add-ons that magically appear as paid extras on install day.

If any of that sounds familiar, get a second opinion. We’ll review the quote and tell you straight.

UNACCEPTABLE. BY ANY STANDARD…

East Hook vs. The “BIG BOX” GUYS…

  • Ownership
    With East Hook, you own your system outright. Clear price, no games.
    With the big-box guys, it’s often rentals or long-term contracts that cost you way more over time.

  • Scope
    We give you a line-item quote, so you know exactly what’s included. No surprises.
    They bundle things vaguely, and the “extras” magically show up as extra charges later.

  • Sizing
    We size equipment properly—based on your home, ductwork, and gas supply.
    They push one-size-fits-most “promo” models, whether it actually fits your house or not.

  • Install
    Our in-house techs take pride in tidy finishes and craftsmanship.
    They subcontract the work, and the focus is speed over quality.

  • Support
    You call us, and we show up.
    With them, it’s a ticket number, a queue, and a call-centre shuffle.

What You Get With Us (typical furnace/AC/tank/tankless scope)

Proper gas line sizing & leak-tested connections

  1. Venting designed to clearances & manufacturer specs

  2. Condensate drains with traps and clean routing

  3. Electrical connections and shutoffs as required

  4. Startup, combustion/charge checks, and documentation

  5. Manufacturer registration help + our workmanship warranty

  6. Jobsite left cleaner than we found it

Small shop. Big standards.
Customer first, always. Never lowest. Always right..

Brands & Recommendations, NEVER OUR CHOICE. ALWAYS YOURS.

We install and service a range of solid brands. Check them out when you have a minute. We often recommend Durastar and Payne because they deliver strong value and parts support here in Ontario. But the choice is always yours—you ask, we listen, and we’ll price it.

That’s the East Hook difference: you choose.
Big-box outfits? They run on sales pressure, quotas, and forced-fit “promos.” They’ll steer you into whatever clears their warehouse shelves, not what actually fits your home.

With us, you’re never boxed in, never upsold into a contract you don’t need, and never pressured into one brand. We build around your home, your budget, your comfort—not a corporate checklist.

Our Pricing Philosophy

We don’t chase “lowest.” We chase right.

  1. If another quote is cheaper, we’ll compare apples to apples and show you what’s missing.

  2. Any change in scope is discussed and approved in writing—no surprises.

  3. We price jobs to include the right materials, enough time to do it clean, and the follow-up support you deserve.

  4. We don’t cut corners on venting, gas sizing, or electrical—those aren’t “options,” they’re code and safety.

  5. Your price includes our workmanship warranty. If it’s on us, we come back and fix it—no runaround.

  6. We build installs that last, so you’re not paying twice in five years to undo a rushed job.

Straight-Up FAQs

  • No. If you’ve got a cheaper quote, we’ll sit down and compare it line by line so you know exactly what’s missing. Lowest price usually means cut corners, rushed installs, or warranties that don’t hold water. We’d rather lose the job than slash our standards.

  • Absolutely not. We focus on ownership. Not contracts. No one needs more monthly payments. If you’re in a rental now and you want out, we’ll price a clean ownership path.

  • Yes—gas work to Ontario code by licensed G2 & G3 holders and fully insured. We build to manufacturer specs so warranties actually stick.

    We’re not trunk-slammers working for cash.
    We’re not unlicensed side-hustlers.
    We’re not subcontractors disappearing after install.
    And we’re definitely not big-box salesmen pushing whatever clears inventory.

    At East Hook, you deal with licensed, accountable tradespeople who stand behind their work—because our name is on it.

  • You get the full manufacturer warranty on the equipment plus our East Hook workmanship warranty IN HAND at the end of every job. If there’s an install issue on our side, we come back and make it right—no excuses, no extra invoice.

  • We don’t disappear after you sign. We set a timeline, show up when we say, and stick to it. No “maybe next week,” no ghosting. If weather or supply chain throws a curveball, we call, text or email you right away—because you shouldn’t have to chase your contractor.

  • No. If it’s not safe or not to code, we don’t do it. Period. Cutting corners might save a couple bucks up front, but it risks your safety, voids warranties, and ends up costing more in the long run. We’d rather walk away than put our name on a hack job.

Bottom line: We’re not here to scare you, upsell you, or trap you. We’re here TO HELP YOU. to do it once, do it right, and stand behind it.

Want it Done Right?

Snap a couple photos of your setup — furnace, AC, water heater, gas meter, venting outside, and electrical shutoff.

Tell us what’s giving you grief — cold rooms, short cycling, high bills, noisy runs, thermostat doesn’t work, water leaking from the top of the furnace, whatever.

We’ll come back with a clear, line-item price and a solid install or service date. No games. No runaround.

East Hook Heating & Gas — Local roots, lasting comfort.
Homeowner first. Always right. Never lowest.

Contact us below.